Products can be returned within 15 days of delivery date. Items must be unused, in original packaging, and accompanied by proof of purchase. Products showing signs of wear, damage caused by customer, or missing original packaging are not eligible.
To initiate a return, contact our customer support team through email or phone with your order number and reason for return. Our team will provide a return authorization number and shipping instructions within twenty-four hours of your request submission.
Certain products including personal care items, intimate goods, customized products, perishable items, gift cards, digital downloads, and clearance merchandise are non-returnable unless they arrive damaged or defective due to our handling or shipping error.
Refunds are processed within five to seven business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Please allow additional time for your bank to process and reflect the refund amount.
We offer exchanges for defective or wrong items only. If you wish to exchange a product, initiate a return and place a new order. Exchanges are subject to product availability. Price differences will be charged or refunded to your account accordingly.
If you receive a damaged or defective product, please contact us within forty-eight hours of delivery with photos of the damage. We will arrange a free replacement or full refund including shipping costs at no additional charge to you.
Customers are responsible for return shipping costs unless the return is due to our error such as wrong item shipped or defective product. We recommend using trackable shipping services as we cannot guarantee receipt of returned items without tracking information.
Partial refunds may be granted for items returned in used condition, missing original packaging, or returned after the eligibility window. The refund amount will be determined by our quality team based on the condition of the returned product received.
Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, cancellation is no longer possible and standard return procedures must be followed. Contact customer support immediately for cancellation requests.
We reserve the right to modify this return and refund policy at any time without prior notice. Changes will apply to orders placed after the policy update. Previous orders will be governed by the policy in effect at the time of purchase.